Customer Service Department
811 Middle Street
Honolulu, Hawaii 96819
Call (808) 848-5555 and Press 5
Closed on City Holidays

Customer Comment Form

Monday - Friday, 7:30 a.m. - 4:00 p.m.

Services Provided:

  • Receive complaints, compliments, and suggestions
  • Rules and regulations
  • Reasonable Modification requests
  • Arrange bus facility tours for schools and community groups

Routes to the TheBus Customer Service Office at TheBus Kalihi Facility:
  • Route 1: Kalihi Transit Center – Kahala – Hawaii Kai
  • Route 1L: Aloha Stadium -– Kalihi Transit Center – Hawaii Kai
  • Route 2: Kalihi Transit Center – Waikiki – Kahala
  • Route 2L: Kalihi Transit Center – Waikiki – Kahala Limited
  • Route 32: Kalihi Transit Center – Foster Village – Pearlridge
  • Route 61: Kalihi Transit Center – Kaneohe – Aikahi
  • Route 301: Kalihi Transit Center – Tripler Army Medical Center
  • Route 302: Kalihi Transit Center - Moanalua Valley (Weekday Only)
  • Route 303: Kalihi Transit Center – Airport - Hickam
  • Route 306: Kalihi Transit Center – Kahauiki Village
  • Route 307: Kalihi Transit Center – Kamehameha IV Rd
  • Route W3: Kalihi Transit Center – School Street – Waikiki Express

For bus route information from your home to TheBus Customer Service Office, please call our Transit Information at
(808) 848-5555 and Press 2.

Kalihi Transit Facility Map
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