• The Lost & Found Office will receive all items found today on the following business day.
  Please call after 9:00 a.m. to allow time to sort newly received items.
• Found items are held for 45 days from the date of loss.

When contacting this office, please have the following information available:

• Description of lost article(s) [color, brand name, fabric]
• Route number of the bus
• Date and time item was lost
• Place (cross streets) you boarded the bus
• Time you boarded the bus
• Where you were seated on the bus

THEBUS - Report A Lost Item - Online Form
SKYLINE - Report A Lost Item - Online Form
Do not report emergency items on the online form.

When the Lost & Found Office is closed and you believe you may have left an emergency item on TheBus such as a wallet, airline tickets, passport, or prescription medication, call TheBus Transit Information (5:30 a.m. - 10:00 p.m. daily) at 848-5555 and Press 2.

Please be aware:

• The Information Representative can only assist with emergency items.
• Information Representatives cannot look for lost items as they do not have access to the Lost & Found Office. 
• The Information staff does not have direct contact with the bus operator. Your information will be relayed to the proper department. As circumstances allow, a best effort will be made to assist in the recovery of your item. 
• TheBus cannot guarantee return of your item.

Instructions on Claiming A Lost Bicycle, click on this Link.

• Found bicycles are held for 5 days only from the date received at the Customer Service Department. Unclaimed bicycles are turned-over to the Honolulu Police Department.

Routes to the Bus Pass Office/Lost & Found at Kalihi Transit Center:

• Route 1: Kalihi Transit Center – Kahala – Hawaii Kai
• Route 1L: Aloha Stadium -– Kalihi Transit Center – Hawaii Kai
• Route 2: Kalihi Transit Center – Waikiki – Kahala
• Route 2L: Kalihi Transit Center – Waikiki – Kahala Limited
• Route 32: Kalihi Transit Center – Foster Village – Pearlridge
• Route 61: Kalihi Transit Center – Kaneohe – Aikahi
• Route 301: Kalihi Transit Center – Tripler Army Medical Center
• Route 302: Kalihi Transit Center - Moanalua Valley (Weekday Only)
• Route 303: Kalihi Transit Center – Airport - Hickam
• Route 306: Kalihi Transit Center – Kahauiki Village
• Route 307: Kalihi Transit Center – Kamehameha IV Rd
• Route W3: Kalihi Transit Center – School Street – Waikiki Express

For bus route information from your home to the Bus Pass Office/Lost & Found, please call our Information Office at
(808) 848-5555 and Press 2.