Customer Service Department

Customer Service Department
811 Middle Street
Honolulu, Hawaii 96819

Call (808) 848-5555 and Press 3
Closed on City Holidays

Customer Comment Form

Monday - Friday, 7:30 a.m. - 4:00 p.m.

Services Provided:

  • Receive complaints, compliments, and suggestions
  • Rules and regulations
  • Reasonable Modification requests
  • Arrange bus facility tours for schools and community groups

Routes to the TheBus Customer Service Office at TheBus Kalihi Facility:

  • Route A: CityExpress! Waipahu – UH Manoa
  • Route 1: Kalihi Transit Center – Hawaii Kai
  • Route 1L: Kalihi Transit Center – Hawaii Kai
  • Route 2: Kalihi Transit Center – Waikiki
  • Route 32: Kalihi Transit Center – Foster Village – Pearlridge
  • Route 43: Waipahu – Honolulu -Alapai (Weekday Only)
  • Route 61: Kalihi Transit Center – Kaneohe – Aikahi
  • Route 301: Kalihi Transit Center – Tripler Army Medical Center
  • Route 302: Kalihi Transit Center - Moanalua Valley (Weekday Only)
  • Route 303: Kalihi Transit Center – Airport - Hickam

For bus route information from your home to TheBus Customer Service Office, please call our Information Office at
(808) 848-5555 and Press 2.

Kalihi Transit Facility Map
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