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Lost & Found
(Located at Bus Pass Office)
Kalihi Transit Center
Corner of Middle Street & Kamehameha Highway
(808) 848-4444

OFFICE HOURS
Monday - Friday, 7:30 a.m. - 4:00 p.m.
Closed on City Holidays

  • The Lost & Found Office will receive all items found today on the following business day.
    Please call after 9:00 a.m. to allow time to sort newly received items.
  • Found items are held for 30 days from the date of loss.

When contacting this office, please have the following information available:

  • Description of lost article(s) [color, brand name, fabric]
  • Route number of the bus
  • Date and time item was lost
  • Place (cross streets) you boarded the bus
  • Time you boarded the bus
  • Where you were seated on the bus

When the Lost & Found Office is closed and you believe you may have left an emergency item on TheBus such as a wallet, airline tickets, passport, or prescription medication, call TheBus Information Office (5:30 a.m. - 10:00 p.m. daily) at
848-5555.

Please be aware:
  • The Information Representative can only assist with emergency items.
  • Information Representatives cannot look for lost items as they do not have access to the Lost & Found Office. 
  • The Information staff does not have direct contact with the bus operator. Your information will be relayed to the proper department. As circumstances allow, a best effort will be made to assist in the recovery of your item. 
  • TheBus cannot guarantee return of your item.

Instructions on Claiming A Lost Bicycle, click on this Link.

  • Found bicycles are held for 2 days only from the date received at the Customer Service Department. Unclaimed bicycles are turned-over to the Honolulu Police Department.

Routes to the Bus Pass Office/Lost & Found at Kalihi Transit Center:

  • Route A: CityExpress! Waipahu - UH
  • Route 1: Kalihi Transit Center - Hawaii Kai
  • Route 2: Kalihi Transit  Center - Waikiki
  • Route 16: Moanalua Valley
  • Route 31: Tripler - Mapunapuna
  • Route 32: Kalihi - Pearlridge
  • Route 43: Waipahu - Honolulu - Alapai (Weekday only)

For bus route information from your home to the Bus Pass Office/Lost & Found, please call our Information Office at (808) 848-5555.

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