Lost & Found  
(Located at TheBus Pass Office)
811 Middle Street
Honolulu, Hawaii 96819-2316
(808) 848-4444  
 

OFFICE HOURS
Monday – Friday, 7:30 am – 4:00 pm
Closed on City Holidays, except Discoverer’s Day   

  • The Lost & Found Office will receive all items found today on the following business day.  Please call after 9:00 am to allow time to sort newly received items.
  • Found items are held for 30 days from the date of loss.

When contacting this office, please have the following information available:

  • Description of lost article(s) [color, brand name, fabric]
  • Route number of the bus
  • Date and Time item was lost
  • Place (cross streets) you boarded the bus
  • Time you boarded the bus
  • Where you were seated on the bus

When the Lost & Found Office is closed and you believe you may have left an emergency item on TheBus such as a wallet, airline tickets, passport, or prescription medication, call TheBus Information Office (5:30 am – 10:00 pm daily) at 848-5555.

 

Please be aware:

·        The Information Representative can only assist with emergency items.

·        Information Representatives cannot look for lost items as they do not have access to the Lost & Found Office.

·        The Information staff does not have direct contact with the bus operator.  Your information will be relayed to the proper department.

·        As circumstances allow, a best effort will be made to assist in the recovery of your item.

·        TheBus cannot guarantee return of your item.